Custom-made means made just for you
Each TRUEF garment is printed to order with your chosen design, so we can't restock and resell a returned item the way a normal retailer can. For that reason we don't accept change-of-mind returns — but we stand fully behind the quality of what we make.
We'll replace or refund if your order is:
- Faulty — a printing or manufacturing defect.
- Damaged — it arrived damaged in transit.
- Incorrect — you received the wrong item, size or design versus your order.
How to report a problem
Email studio@truef.co.za within 7 days of delivery with:
- Your order reference,
- A short description of the issue, and
- Clear photos of the item and the problem.
Once we've confirmed the fault, we'll arrange a replacement at no charge or a full refund — your choice. Refunds go back to your original payment method.
Please check your size before ordering — our size guide is there to help. Because items are custom-printed, a wrong size ordered by mistake isn't covered, but we're always happy to advise before you buy.
Your consumer rights
Nothing in this policy limits your rights under the South African Consumer Protection Act. If a product isn't of good quality, we'll put it right.